Menu
At Jungle Revives, we understand that travel plans can change. This Cancellation & Refund Policy explains the applicable cancellation, refund and amendment terms for bookings made through Jungle Revives.
This policy should be read together with the Jungle Revives Terms & Conditions and the specific payment and booking terms provided with your itinerary or invoice.
Unless otherwise specified in your booking confirmation or invoice, Jungle Revives follows the following payment schedule:
The exact payment deadlines will be communicated in your booking confirmation or invoice.
For bookings made close to the travel date, Jungle Revives may require the full booking amount or an alternative payment schedule depending on the availability and payment requirements of the relevant service providers.
Failure to make a scheduled payment within the agreed timeframe may result in the release or cancellation of reserved services.
Cancellation received before scheduled arrival |
Cancellation charge |
Refund |
|---|---|---|
| 90 days or more | No cancellation charge | 100% refund |
| 60–89 days | 25% of total booking amount | 75% refund |
| 30–59 days | 50% of total booking amount | 50% refund |
| Less than 30 days | 100% of total booking amount | No refund |
Where a refund is applicable, Jungle Revives will initiate the refund after the cancellation has been processed and the refundable amount has been determined.
Refunds will generally be processed within 15 business days, subject to the processing timelines of banks, payment gateways and other financial institutions.
Refunds will ordinarily be made using the same payment method through which the original payment was received. Where necessary, Jungle Revives may request alternative payment details or use another mutually agreed method.
Any bank charges, remittance charges, payment gateway charges or currency conversion costs associated with processing the refund may be deducted from the refundable amount. The actual time taken for the refunded amount to appear in the traveller’s account may depend on the relevant bank or payment provider.
For bookings involving multiple travellers, rooms, safari permits, activities or other separately booked services, a request to cancel only part of the booking will be treated as a partial cancellation.
The applicable cancellation charges will be calculated for the specific services, travellers or components being cancelled, subject to the terms of the relevant third-party providers.
Where a partial cancellation results in changes to the pricing of the remaining itinerary, the revised cost may be recalculated accordingly.
Certain services may be non-refundable, regardless of the cancellation date, because they are purchased or reserved specifically for the traveller. These may include, where applicable:
Where a particular component of a booking is non-refundable, Jungle Revives will communicate this to the traveller where reasonably possible.
In the event that a third-party supplier’s non-refundable charge applies, the amount may be deducted from any otherwise refundable amount.
Jungle Revives may arrange accommodation, safari permits, transportation, activities and other services through independent third-party providers.
Bookings involving third-party services may be subject to additional or different cancellation and refund conditions imposed by the respective supplier.
Where a third-party provider applies a cancellation fee or penalty, that amount may be passed on to the traveller.
By confirming a booking that includes third-party services, the traveller acknowledges that the supplier’s applicable payment, cancellation and refund conditions may apply in addition to this policy or, where specifically stated, in place of the relevant Jungle Revives terms.
Safari permits and certain other wildlife access permissions may be issued by the relevant forest department or government authority in the traveller’s name.
Where applicable, such permits may be non-transferable and non-refundable once issued.
A request to change the traveller’s name, safari date, zone or other permit details may be subject to the rules and availability of the relevant authority and cannot be guaranteed by Jungle Revives.
Jungle Revives will communicate any applicable charges or restrictions where known.
Requests to change travel dates, accommodation, safari bookings, transportation or other itinerary components must be made in writing.
Changes are subject to availability and may incur additional charges.
Where a date change is requested close to the scheduled arrival or trip start date, it may be treated as a cancellation and new booking rather than an amendment. Any resulting cancellation charges will be determined according to the applicable cancellation period and the terms of the relevant third-party providers.
A change request is not considered confirmed until Jungle Revives provides written confirmation.
No refund will ordinarily be provided for a service, activity, safari, meal, accommodation night, transfer or other itinerary component that the traveller voluntarily chooses not to use after the booking has been confirmed. This includes both unused portions of a confirmed itinerary and situations where a traveller:
Where a third-party provider voluntarily offers a refund or credit for an unused service, Jungle Revives will assist with the applicable process where reasonably possible. Any other exception will be considered subject to the terms of the relevant supplier and the circumstances involved.
Jungle Revives recognises that certain circumstances may arise beyond the reasonable control of the traveller or Jungle Revives. These may include:
Where such circumstances affect a booking, Jungle Revives may, where reasonably possible:
Any refund or credit in such circumstances will depend on the nature of the event and the amounts recoverable from the relevant third-party providers.
Jungle Revives does not guarantee a full refund where third-party suppliers, government authorities or other service providers do not provide refunds.
Jungle Revives may need to cancel, modify, reschedule or discontinue a service due to circumstances including force majeure events, government or forest department decisions, safety concerns, supplier cancellation, park closures or other circumstances beyond our reasonable control.
Where this occurs, Jungle Revives will make reasonable efforts to assist with alternative arrangements or rescheduling where possible.
Any refund will be determined based on the circumstances, the amount recoverable from relevant third-party providers and the applicable booking terms.
Where a service provider cancels or changes a service, the supplier’s applicable terms may also determine the refund or alternative arrangement available.
Jungle Revives strongly recommends that all travellers obtain comprehensive travel insurance before travelling.
Insurance should ideally cover, where appropriate:
Travel insurance may be particularly important for international travellers and wildlife trips involving multiple destinations or non-refundable services.
Jungle Revives is not an insurance provider and does not guarantee reimbursement of losses that may otherwise be covered by travel insurance.
Certain itineraries, accommodations, fixed departures, special-interest tours, seasonal programmes or other services may have specific payment and cancellation conditions that differ from this general policy.
Where special conditions apply, they will be communicated in the quotation, itinerary, invoice or booking confirmation.
In the event of a conflict between this general policy and specific written cancellation terms provided for a particular booking, the specific booking terms will apply, subject to applicable law.
Where payments are made in a foreign currency, the amount ultimately received as a refund may vary due to exchange-rate fluctuations, bank charges, remittance fees or currency conversion costs.
Jungle Revives will calculate the refundable amount based on the applicable booking and cancellation terms (see Section 3 for details on deductible charges).
To cancel a booking, please contact Jungle Revives in writing with:
Cancellation requests should be sent to:
Email: info@junglerevives.com
A cancellation will be considered effective only when the written request has been received and acknowledged by Jungle Revives.
For questions regarding cancellations, refunds or amendments, please get in touch via our Contact Us page.
We recommend that travellers contact us as soon as they become aware that they may need to cancel or modify their travel plans so that we can explore the options available with the relevant service providers.
Subscribe for expert safari tips, wildlife stories, travel inspiration & upcoming tour updates.
